For life threatening emergencies call 000
"Achieving independent accreditation against the Standards shows patients that a general practice is serious about providing high quality, safe and effective care to standards of excellence determined by the general practice profession."
The Royal Australian College of General Practitioners
Peppertree Medical is a fully accredited General Practice having met the standards set by the Royal Australian College of General Practitioners. For more information visit the AGPAL website.
Consultations
Our practice operates on an appointment system. Please ring 4661 3722 to book an appointment.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.
To help minimise waiting times, longer consultation times are available if required. We encourage you to request an extended appointment if you have a number of things to discuss with the doctor.
If you are unsure whether you require a long appointment, please ask our receptionist staff.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.
To help minimise waiting times, longer consultation times are available if required. We encourage you to request an extended appointment if you have a number of things to discuss with the doctor.
If you are unsure whether you require a long appointment, please ask our receptionist staff.
If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
Billing Policy
Peppertree Medical is a mixed billing practice and fees vary depending on the time and skill involved in the consultation.
Some patients may be eligible to be bulk billed in accordance with our billing policy. Please ask reception staff for information which explains some of the costs of treatment at Peppertree Medical.
Minor Procedures - Some minor procedures in the Treatment Room attract a fee which cannot be claimed through Medicare.
WorkCover - We do not bill WorkCover directly for medical expenses until your claim has been accepted and approved. In the meantime, you as the patient remain responsible for the payment of your accounts.
Employment Medicals and Insurance Reports - There is no Medicare rebate for completing medical assessments and reports for third parties including for court cases, life insurance, superannuation and employment medicals. This type of work varies considerably depending on the level of work required and the fee will depend on the time spent to complete the report and will reflect the effort, skills and resources associated with the service.
Q Fever Testing and Vaccination - There is no bulk billing or Medicare rebate for any part of the Q Fever testing and vaccination process.
Please check with the receptionist at the time of booking your appointment for further information.
We endeavour to inform you of anticipated costs at the time of booking your appointment, but this may change depending on the healthcare you receive on the day. Please note that all accounts are to be paid in full on the day.
We accept cash, Mastercard, Visa or EFTPOS payments.
Some patients may be eligible to be bulk billed in accordance with our billing policy. Please ask reception staff for information which explains some of the costs of treatment at Peppertree Medical.
Minor Procedures - Some minor procedures in the Treatment Room attract a fee which cannot be claimed through Medicare.
WorkCover - We do not bill WorkCover directly for medical expenses until your claim has been accepted and approved. In the meantime, you as the patient remain responsible for the payment of your accounts.
Employment Medicals and Insurance Reports - There is no Medicare rebate for completing medical assessments and reports for third parties including for court cases, life insurance, superannuation and employment medicals. This type of work varies considerably depending on the level of work required and the fee will depend on the time spent to complete the report and will reflect the effort, skills and resources associated with the service.
Q Fever Testing and Vaccination - There is no bulk billing or Medicare rebate for any part of the Q Fever testing and vaccination process.
Please check with the receptionist at the time of booking your appointment for further information.
We endeavour to inform you of anticipated costs at the time of booking your appointment, but this may change depending on the healthcare you receive on the day. Please note that all accounts are to be paid in full on the day.
We accept cash, Mastercard, Visa or EFTPOS payments.
Referrals, Prescriptions and Results
A consultation is required for all new or repeat referrals, repeat prescriptions or to discuss results.
If the doctor requires a consultation with you to discuss results or correspondence from other healthcare providers, you will receive a telephone call from one of our reception staff or the practice nurse asking you to make an appointment. Many medical issues require a review to consider the results of investigation as all test results have implications and you need to know the outcome. Please do not assume that we will contact you if there is an abnormality, as occasionally problems have occurred when results do not get sent to the Practice correctly.
Reception staff cannot give you your results, except by direction of the doctor.
If the doctor requires a consultation with you to discuss results or correspondence from other healthcare providers, you will receive a telephone call from one of our reception staff or the practice nurse asking you to make an appointment. Many medical issues require a review to consider the results of investigation as all test results have implications and you need to know the outcome. Please do not assume that we will contact you if there is an abnormality, as occasionally problems have occurred when results do not get sent to the Practice correctly.
Reception staff cannot give you your results, except by direction of the doctor.
Patient Reminders
A reminder or recall system is in place for pap smears and important follow up tests and reviews.
It is the practice's policy to enroll patients in reminder systems unless otherwise requested by the patient.
It is the practice's policy to enroll patients in reminder systems unless otherwise requested by the patient.
Privacy
Our Practice collects information from patients primarily to provide proper care and treatment. We have a legal and ethical duty to protect patient information.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. The Practice Privacy Policy is available for viewing in the reception area.
All staff are committed to our confidentiality policy.
Patient information may have to be disclosed to other doctors, nurses, therapists and medical technicians so that proper healthcare is not compromised.
Patients who have queries about privacy of information are welcome to discuss these matters with their doctor or the Business Manager.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. The Practice Privacy Policy is available for viewing in the reception area.
All staff are committed to our confidentiality policy.
Patient information may have to be disclosed to other doctors, nurses, therapists and medical technicians so that proper healthcare is not compromised.
Patients who have queries about privacy of information are welcome to discuss these matters with their doctor or the Business Manager.
Patient Feedback
Despite the best intentions, complaints may arise. Patient satisfaction affects health outcomes and our Practice acknowledges that patient complaints are an important source of customer feedback. Our Practice provides patients with the opportunity to provide compliments, complaints or suggestions. If you wish to make a complaint, please request a copy of our complaint form from the receptionist. The form will be treated as strictly confidential and promptly forward to the Business Manager for attention. The contact details if you wish to lodge a complaint with an external complaints agency are:
The Office of the Health Ombudsman, PO Box 13281 George Street, Brisbane QLD 4003 (ph 07 3319 6350 or email to [email protected]). A copy of our Complaints Management Policy can be viewed in the reception area.
On the other hand, if you wish to make a suggestion to improve our service, or to pay us a compliment, please tell a receptionist or leave a written message in the mailbox in the waiting area. Our staff work very hard to provide a pleasant, courteous and supportive experience for you at Peppertree Medical, so acknowledgement of that is always appreciated.
The Office of the Health Ombudsman, PO Box 13281 George Street, Brisbane QLD 4003 (ph 07 3319 6350 or email to [email protected]). A copy of our Complaints Management Policy can be viewed in the reception area.
On the other hand, if you wish to make a suggestion to improve our service, or to pay us a compliment, please tell a receptionist or leave a written message in the mailbox in the waiting area. Our staff work very hard to provide a pleasant, courteous and supportive experience for you at Peppertree Medical, so acknowledgement of that is always appreciated.